Effective Date: 22nd June 2025
Company: Neuro Massage Training School Ltd
Data Controller: Neuro Massage Training School Ltd
Intellectual Property Holder: Some course content is owned by Gemma Eves, used with permission.
Platform Provider: Inspire360

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you access courses from Neuro Massage Training School Ltd. We are committed to safeguarding your privacy and handling your data transparently, lawfully, and securely.

2. What Personal Data We Collect

When you enrol in a course or contact us, we may collect the following information:

• Full name
  
  

• Email address
  
  

• Billing address
  
  

• Payment details (processed securely via third-party provider)
  
  

• Course progress, quiz results, and certificate status
  
  

• Any communications or support queries
  
  

3. How We Use Your Data

We use your data to:

• Deliver your course access and manage your enrolment
  
  

• Issue certificates and CPD records
  
  

• Monitor course progress and improve our offerings
  
  

• Respond to technical or support requests
  
  

• Comply with legal obligations (e.g. recordkeeping)
  
  

We do not sell or rent your data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data under the following legal bases:

• Contractual necessity: To provide access to paid course materials
  
  

• Legal obligation: For financial and tax compliance
  
  

• Legitimate interest: To improve course content, customer support, and platform security
  
  

5. Data Storage and Security

We use Inspire360 to host and manage course delivery. Your personal data is stored securely on their servers, and access is limited to authorised personnel. We do not store or see your full payment details — those are processed securely via Stripe, PayPal, or other approved processors.

6. Data Sharing

We only share your data when necessary and only with trusted service providers under confidentiality:

• Inspire360 (course platform and learning system)
  
  

• Payment processors (Stripe or PayPal)
  
  

• Internal admin or tech support staff (under confidentiality agreements)
  
  

We will never share your information with third parties for marketing purposes.

7. Your Rights Under GDPR

You have the right to:

• Request access to your personal data
  
  

• Request correction or deletion of inaccurate or outdated data
  
  

• Object to or restrict certain types of data processing
  
  

• Withdraw consent where applicable
  
  

• Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK
  
  

To exercise your rights, email: questions@neurotrainingschool.com

8. Cookies

Essential cookies may be used for login, course progress, and site functionality. These do not track personal browsing history or collect unnecessary personal data.

9. Data Retention

We retain your course and CPD records for at least 5 years in line with professional development requirements. You may request deletion of your personal data, but this may affect our ability to verify past training or issue replacements for certificates.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or platform functionality. The effective date at the top of this page reflects the latest version.

11. Contact

For questions about this policy or your data, contact:

Email: questions@neurotrainingschool.com Company: Neuro Massage Training School Ltd Registered in England and Wales