Specialist Training in NeuroMassage for Brain Injuries (CPD)

NEURO TRAINING SCHOOL TERMS AND CONDITIONS Last Updated: 11 May 2026 Effective Date: 11 May 2026 These Terms and Conditions (“Terms”) govern your use of the Neuro Training School website, courses, educational resources, and related services. By purchasing, accessing, enrolling in, or using our services, you confirm that you have read and accepted these Terms. ================================================== 1. WHO WE ARE Neuro Training School is operated by: Neuro Massage Training School Ltd Registered in England and Wales Company Number: 14797127 Registered Office: Unit 265 9 Jerdan Place Fulham London SW6 1BE ICO Registration Number: ZB557124 Website: neurotrainingschool.com Email: questions@neurotrainingschool.com 2. DEFINITIONS “Course” means any educational programme, workshop, certificate course, webinar, downloadable resource, or digital training offered by Neuro Training School. “Course Content” means all videos, lessons, written materials, downloads, templates, assessments, worksheets, and supporting educational resources provided within a course. “Platform” means our website, Inspire360 learning environment, and related systems used to deliver our services. “Inspire360” means the third-party learning management system through which course access is provided. “You” or “Customer” means the individual or organisation purchasing or accessing our services. 3. ELIGIBILITY Some courses are intended for qualified massage therapists, healthcare professionals, or wellness practitioners. Specific eligibility requirements are listed on individual course pages. By enrolling in a course, you confirm that: a) You are at least 18 years old. b) You meet any stated course prerequisites. c) You are responsible for ensuring you hold any professional qualifications, licences, registrations, or insurance required within your own jurisdiction. d) Any information you provide during enrolment is accurate and complete. 4. ENROLMENT, PAYMENT, AND COURSE ACCESS a) A contract is formed once your enrolment is confirmed and payment has been successfully processed. b) Payments are processed securely through third-party payment providers including Stripe and PayPal. c) Course prices may be displayed in GBP, USD, AUD, or other supported currencies. d) Where payment plans are offered, you authorise recurring scheduled payments until the balance is paid in full. e) If a scheduled payment fails, we reserve the right to pause course access until payment has been received. f) Upon successful enrolment, you will receive access to the Inspire360 learning platform. g) Unless otherwise stated, course access is provided for 12 months from the date of enrolment. h) Downloadable resources provided within courses may continue to be used for your personal educational reference after course expiry unless otherwise stated. Expiry of course access may result in loss of access to the learning platform, videos, assessments, certificates, updates, or community spaces. i) We reserve the right to update, modify, replace, remove, or improve course content, platform features, assessments, educational materials, instructors, or course structures at any time in order to maintain quality, accuracy, legal compliance, or educational standards. j) Any extension of course access beyond the standard access period is granted solely at our discretion and does not create any ongoing entitlement or contractual obligation to provide perpetual access. k) Course access is delivered through Inspire360, a third-party platform. While we aim to maintain reliable access, occasional technical interruptions or maintenance may occur outside our reasonable control. l) Certificates are issued upon successful completion of applicable course requirements. m) We reserve the right to withhold, suspend, or revoke certificates where we reasonably believe that: 1. course requirements have not been genuinely completed, 2. assessments have been falsified, 3. intellectual property has been misused, 4. accounts have been shared, 5. or conduct breaches these Terms. 5. CANCELLATION AND REFUNDS 5.1 UK AND EU CONSUMERS If you are purchasing as a consumer within the United Kingdom or European Union, you have the right to cancel your purchase within 14 days of purchase without giving a reason. 5.2 DIGITAL CONTENT By enrolling in a course and accessing any course content, you expressly consent to immediate access to digital content and acknowledge that you lose your statutory 14-day cancellation right once access begins. Access includes, but is not limited to: 1. Logging into the platform 2. Opening lessons or modules 3. Streaming videos 4. Downloading resources 5. Accessing assessments or worksheets Where certificates have been issued, downloadable materials accessed, substantial portions of course content consumed, or course resources downloaded, refunds will normally not be granted except where required by law. 5.3 HOW TO CANCEL To request cancellation, email: questions@neurotrainingschool.com Please include: 1. Your full name 2. Course name 3. Date of purchase 4. Your cancellation request 5.4 REFUNDS Where a valid cancellation request is received within the eligible period and before course access begins, refunds will be processed within 14 days using the original payment method. 5.5 AFTER THE CANCELLATION PERIOD After the cancellation period has expired, refunds are not guaranteed and remain at our discretion. Exceptional circumstances such as serious illness or bereavement may be considered on a case-by-case basis. 5.6 INTERNATIONAL CUSTOMERS For customers outside the UK and EU, we voluntarily extend the same 14-day cancellation period, subject to the same digital-content conditions above. 6. PRICING, TAX, AND CURRENCY a) Prices are displayed on course pages and at checkout. b) Applicable taxes, VAT, or sales taxes may be added where legally required. c) We reserve the right to change pricing at any time. d) Price changes will not affect purchases already completed. 7. INTELLECTUAL PROPERTY a) All course content and intellectual property belong to Neuro Massage Training School Ltd unless otherwise stated. b) This includes videos, written materials, branding, logos, educational frameworks, downloads, worksheets, graphics, and proprietary teaching models. c) Enrolment grants you a limited, personal, non-transferable licence to access course materials for your own educational use only. d) You may not: 1. Copy or reproduce materials 2. Share account access 3. Redistribute downloads 4. Record or distribute lessons 5. Resell course materials 6. Use materials commercially without written permission 7. Upload course materials to AI tools or automated databases 8. Screen record, scrape, or systematically archive course content 9. Share materials through cloud storage, file-sharing services, social media, forums, or messaging groups 10. Use course materials to create competing training products or derivative educational programmes Account access is provided to the enrolled customer only. Sharing login credentials or providing course access to other individuals is strictly prohibited. e) Breach of intellectual property rights may result in suspension or termination of access without refund. f) You may not upload, reproduce, distribute, republish, share, transmit, sell, sublicense, commercially exploit, or use any course content or materials for the training of artificial intelligence systems, machine learning models, automated databases, or derivative educational products without our prior written permission. 8. CODE OF CONDUCT You agree to behave respectfully and professionally in all interactions with staff, learners, and associated communities. We reserve the right to suspend or terminate access without refund where behaviour is abusive, discriminatory, threatening, unlawful, or disruptive. 9. COMMUNITY GUIDELINES a) Certain courses may include access to private online communities, discussion groups, or peer-support spaces operated by Neuro Training School. b) These communities are provided for educational and professional discussion purposes only and do not constitute medical advice, clinical supervision, therapy, or healthcare services. c) You agree not to post unlawful, abusive, discriminatory, misleading, defamatory, harmful, or inappropriate content within any community space. d) You must not provide medical advice, make unsupported therapeutic claims, or represent yourself as medically qualified unless you are legally authorised to do so within your jurisdiction. e) We reserve the right to moderate, remove content, suspend access, or remove members from community spaces at our discretion where behaviour is inappropriate, unsafe, disruptive, or inconsistent with our professional standards. f) Access to community spaces may be revoked following course expiry, account termination, or breach of these Terms. 10. CERTIFICATION AND ACCREDITATION a) Certain courses may be recognised, accredited, or approved by third-party organisations including CPD, FHT, Towergate Insurance, Westminster Insurance, or other professional bodies where stated on the relevant course page. b) Accreditation, recognition, or insurance acceptance may vary by country, state, insurer, licensing authority, or professional body and may change over time. c) It is your responsibility to verify whether any course, certificate, accreditation, or training hours meet the requirements of your local regulator, insurer, licensing authority, employer, or professional association. d) Certificates issued by Neuro Training School confirm course completion only and do not constitute a licence to practise medicine, healthcare, physiotherapy, occupational therapy, or any other regulated profession. e) We do not guarantee employment, insurance coverage, regulatory acceptance, professional membership, or business outcomes following completion of any course. 11. PROFESSIONAL AND MEDICAL DISCLAIMERS a) Our courses are educational and professional development programmes designed for complementary wellness and practitioner education purposes only. b) Our courses do not provide medical qualifications and do not authorise you to diagnose, prescribe, treat, cure, or prevent medical conditions. c) Neuro Training School does not provide medical advice, healthcare services, rehabilitation services, emergency care, or clinical supervision. d) You remain solely responsible for ensuring that your professional activities remain within your own qualifications, competencies, insurance coverage, professional scope of practice, and applicable laws or regulations within your jurisdiction. e) You are solely responsible for assessing client suitability, contraindications, safeguarding considerations, informed consent requirements, and whether referral to an appropriately qualified medical professional is necessary. f) Course content relating to neurological conditions, movement disorders, recovery support, or wellbeing support is educational in nature and must not be interpreted as medical treatment advice or guaranteed therapeutic outcomes. g) Results and outcomes will vary between individuals. We do not guarantee therapeutic, clinical, physical, emotional, business, financial, or professional outcomes from use of our training or course materials. h) Customers are responsible for obtaining and maintaining any professional insurance, licences, registrations, permits, or memberships required for their practice. i) For customers in the United States and other regulated jurisdictions, recognition of training hours, continuing education credits, or professional acceptance may vary by state, licensing authority, insurer, or governing body. 12. LIMITATION OF LIABILITY a) Subject to applicable law, our total aggregate liability arising out of or relating to any course, service, or agreement with you shall not exceed the total amount paid by you for the relevant course. b) Nothing in these Terms excludes liability for: 1. Death or personal injury caused by negligence 2. Fraud or fraudulent misrepresentation 3. Any liability which cannot legally be excluded c) We are not responsible for: 1. Decisions made using course content 2. Professional misuse of training 3. Internet interruptions 4. Platform outages 5. Third-party service failures 6. Indirect or consequential losses 13. PRIVACY AND DATA PROTECTION a) Personal information is handled in accordance with our Privacy Policy. b) For UK and EU users, we comply with applicable data protection legislation including UK GDPR and EU GDPR. c) Where applicable, we comply with relevant international privacy legislation including the California Consumer Privacy Act (CCPA) and Australian privacy legislation. d) We do not sell personal information. e) Our website uses cookies and analytics technologies. Please refer to our Cookie Policy for further information. 14. THIRD-PARTY SERVICES We use third-party providers including: 1. Inspire360 2. Stripe 3. PayPal 4. Kit (ConvertKit) 5. Google Analytics Your use of these services may also be subject to their own terms and privacy policies. We are not responsible for interruptions, outages, or failures caused by third-party providers outside our control. 15. AFFILIATE PROGRAMMES We may operate affiliate or referral programmes. Affiliate partners may receive commission for referring customers to our courses. Affiliate relationships must comply with applicable advertising and disclosure laws. 16. COMPLAINTS If you are dissatisfied with any aspect of our services, please contact: questions@neurotrainingschool.com We aim to review and respond to complaints within a reasonable timeframe where reasonably practicable. 17. CHANGES TO THESE TERMS We may update these Terms periodically to reflect changes in our services, legal obligations, or business practices. Updated versions will be published on our website with a revised update date. Continued use of our services constitutes acceptance of any updated Terms. 18. TERMINATION We reserve the right to suspend or terminate access where: 1. These Terms are breached 2. Payments remain outstanding 3. Intellectual property is misused 4. Conduct is abusive or unlawful No refund is due where termination results from breach of these Terms. 19. FORCE MAJEURE We are not liable for delays or failures caused by circumstances outside our reasonable control including: 1. Internet outages 2. Platform failures 3. Government action 4. Natural disasters 5. Industrial disputes 6. Pandemics 20. SEVERABILITY If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect. 21. GOVERNING LAW These Terms are governed by the laws of England and Wales. Nothing within these Terms removes mandatory consumer protections available within your country or state of residence. 22. CONTACT Neuro Massage Training School Ltd Website: neurotrainingschool.com Email: questions@neurotrainingschool.com Registered Office: Unit 265 9 Jerdan Place Fulham London SW6 1BE ================================================== IMPORTANT NOTICE Massage therapy and wellness education are complementary approaches and do not replace medical care, diagnosis, or treatment. Our educational materials are intended for professional development and informational purposes only.